Your Privacy Matters

Maple Counter Cafe ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we may collect, use, store, share and safeguard information when you visit https://maplecounterscafe.com/ , contact our cafe, interact with our online services, purchase gift cards or merchandise, or otherwise communicate with us.

Information We Collect

Depending on how you interact with Maple Counter Cafe, we may collect information such as:

How We Use Your Information

We may use the information we collect for purposes including:

• Responding to enquiries and customer requests
• Providing information about Maple Counter Cafe
• Processing online orders where available
• Processing gift card or merchandise purchases
• Processing secure payments
• Providing customer service
• Managing website functionality
• Understanding website traffic and visitor behavior
• Improving our website and customer experience
• Preventing fraud, abuse or security threats
• Maintaining business records
• Complying with applicable laws and legal obligations

Payments

If you purchase gift cards, merchandise, food or other products through an online payment system, payment information may be processed by a third-party payment provider.

Maple Counter Cafe may not directly store complete credit or debit card details when payments are processed through an independent secure payment processor.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain website functionality, analyse traffic and understand how visitors use our website.

Cookies may also be used by third-party services integrated with our website.

For more information about our use of cookies, please review our Cookies Policy.

Sharing Your Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with trusted service providers that help us operate our website and business. These may include:

• Website hosting providers
• Payment processors
• Online ordering providers
• Gift card service providers
• Analytics providers
• Email and communication providers
• Website security providers
• Professional advisers

We may also disclose information where required by law, court order, governmental request or when reasonably necessary to protect our legal rights, customers or business.

Third-Party Services & Links

Our website may contain links or integrations provided by independent third parties, such as maps, social media, online ordering, waitlist services or payment providers.

When you use a third-party service, the information you provide may be governed by that provider's own privacy policy and terms.

We encourage you to review the privacy practices of third-party services before providing personal information to them.

Data Security

We use reasonable technical, administrative and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication, internet transmission or data storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to certain processing activities where applicable
• Request additional information about how your data is used

Some requests may be subject to legal exceptions, identity verification requirements or record-retention obligations.

To make a privacy-related request, please contact us using the information provided below.

Children's Privacy

Our website and online services are intended for a general audience and are not designed specifically to collect personal information from children.

If we become aware that personal information has been collected from a child in a manner that violates applicable law, we will take reasonable steps to delete or appropriately address that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, services, technology or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this page and the Effective Date will be revised.

We encourage you to review this page periodically to remain informed about our privacy practices.

Contact Us

If you have questions about this Privacy Policy, your personal information or how Maple Counter Cafe handles your information, please contact us.